Employment Type: Hybrid 

Location: Isolo / Ajao Estate

Experience: 1 – 2 year

Salary: Negotiable 

Work Hours: 8 am – 5pm

Company Description: 

Future Moves Recruitment Agency is a licensed full-fledged Human Resource firm that specializes in delivering human capital development, staffing, talent sourcing, learning and development, talent management, HR outsourcing and payrolling, HR planning and consulting, policy drafting, culture change, and organization effectiveness. We design and implement interventions that identify the core areas of development to enhance the overall growth and competitiveness of institutions and organizations. At FMR Agency, 75% of our clients are through referrals, and we pride ourselves on being personalized in our service, innovative with your business model, determined in our approach, responsive to your needs and requests, resourceful in finding solutions, and reliable in delivering outcomes. This is a full-service HR firm where we provide clients with HR solutions that will make a difference. We are located in Ikeja, Lagos.

Job Description:

As a Customer Service Intern you will have the opportunity to gain hands-on experience in providing exceptional customer support and service. This internship will provide valuable insights into the operations of our customer service department and the opportunity to contribute to our team’s success.

Duties:

1. Learning and Development:

   – Engage in comprehensive training programs to gain a deep understanding of HR business partner responsibilities.

   – Participate in workshops and seminars to enhance knowledge of HR policies, procedures, and best practices.

   – Collaborate with senior HR business partners to learn about strategic HR initiatives and organizational goals.

2. Employee Relations:

   – Assist in managing employee relations matters, including conflict resolution and addressing workplace concerns.

   – Learn to conduct investigations into HR-related issues with guidance from experienced team members.

   – Participate in the development and implementation of employee engagement initiatives.

3. Talent Acquisition:

   – Shadow and support the talent acquisition team in the recruitment and selection process.

   – Assist in creating job descriptions, screening resumes, and coordinating candidate interviews.

   – Learn to manage the onboarding process for new hires.

4. HR Strategy and Planning:

   – Collaborate with senior HR business partners to understand and contribute to the development of HR strategies aligned with business objectives.

   – Participate in workforce planning activities, including analyzing HR metrics and trends.

   – Contribute ideas and insights to support the development of HR plans and initiatives.

5. Policy Development and Compliance:

   – Assist in reviewing, updating, and developing HR policies and procedures.

   – Learn to ensure HR practices comply with relevant employment laws and regulations.

   – Participate in audits and assessments to maintain compliance within the organization.

Skills:

– Strong interpersonal and communication skills.

– Analytical mindset with attention to detail.

– Eagerness to learn and adapt to evolving HR practices.

– Ability to maintain confidentiality and handle sensitive information.

Requirements:

– Bachelor’s degree in Human Resources, Business Administration, or a related field.

– Demonstrated interest in pursuing a career in HR business partnering.

– Relevant internships or experience in customer service is required.

Personality Traits:

– Proactive and eager to contribute to team goals.

– Open to feedback and continuous learning.

– Collaborative and team-oriented.

Qualifications:

– Excellent communication skills, both verbal and written.

– Strong interpersonal skills and the ability to interact with customers in a friendly and professional manner.

– Detail-oriented with excellent organizational and time management skills.

– Ability to multitask and prioritize tasks in a fast-paced environment.

– Proficiency in Microsoft Office Suite and familiarity with CRM software is a plus.

– Previous customer service experience or related internships is preferred but not required.

Mode of Application: 

Interested and qualified candidates should send their CV to: +234 903 068 3989 with “job role” as the subject of the mail.