Employment Type: Full Time
Location: Agungi, Lagos
Experience: 5 years +
Industry: Hospitality
Salary: 250,000 – 300,000 (with commission)

Company Description:
Future Moves Recruitment Agency is a licensed full-fledged Human Resource firm that specializes in delivering human capital development, staffing, talent sourcing, learning and development, talent management, HR outsourcing and payrolling, HR planning and consulting, policy drafting, culture change, and organization effectiveness. We design and implement interventions that identify the core areas of development to enhance the overall growth and competitiveness of institutions and organizations. At FMR Agency, 75% of our clients are through referrals, and we pride ourselves on being personalized in our service, innovative with your business model, determined in our approach, responsive to your needs and requests, resourceful in finding solutions, and reliable in delivering outcomes. This is a full-service HR firm where we provide clients with HR solutions that will make a difference. We are located in Ikeja, Lagos.
Job Summary:
The Hotel Manager is responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional guest experiences, and managing staff to achieve high standards of service. This role involves strategic planning, staff leadership, and maintaining efficient hotel operations.

Responsibilities:
– Manage all aspects of hotel operations, including front desk, housekeeping, food and beverage, and guest services.
– Develop and implement operational policies and procedures to ensure a seamless and high-quality guest experience.
– Monitor and maintain high standards of cleanliness, service, and hospitality throughout the hotel.
– Oversee staff recruitment, training, and scheduling to ensure adequate staffing levels and exceptional service.
– Coordinate with various departments to optimize efficiency and resolve any operational issues.
– Implement strategies to enhance guest satisfaction and respond to guest feedback or concerns.
– Manage budgets, financial reports, and control costs to achieve profitability goals.
– Ensure compliance with health and safety regulations and maintain a safe environment for guests and staff.
– Stay informed about industry trends, competitor activities, and market demands.

Qualifications:
– Bachelor’s degree in Hospitality Management or a related field.
– Proven experience in hotel management with a track record of successful operations.
– Strong leadership and interpersonal skills.
– Excellent communication and customer service abilities.
– Detail-oriented with strong organizational and problem-solving skills.
– Knowledge of hotel management software and systems.

Skills:
– Hotel operations management
– Staff leadership and development
– Customer service excellence
– Budgeting and financial management
– Problem-solving and decision-making
– Health and safety compliance